We want you to be 100% satisfied with your La Floresta Café experience! Since we have exceptional beans quality and bag materials, we can guarantee the freshness of our coffees for up to one year. If you're not completely satisfied with your order, you can return or exchange your ordered products within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we'll try to make things right.  

To return or exchange an item please follow the steps below:

1. Include a copy of the packing slip or confirmation email and note your desired replacement product. 
   
   
2. Mail your return package to:
   La Floresta Café Inc.
   PO Box 622394
   Oviedo, FL, 32762
   
   
3. Once your return is received, your new order will be shipped out at no additional cost or we will issue you a refund, 

After placing your order, you will receive an email confirmation that provides you with a confirmation number that you can use to check the status of your order and an email with the shipping confirmation and your package’s tracking number which you can track directly on our website.

If you have any questions or concerns regarding your order send us an email to contact@laflorestacafe.shop

Very safe!,  we receive payments through “Shopify payments” in which we accepts all major credit cards.  According to the privacy policy and terms of service from the Shopify Pay:

“ Shopify Pay is  certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and their platform is audited annually by a third-party qualified security assessor.” 

Shipping costs are calculated by weight and zip code, however; because we want to make your purchase experience easier and cheaper we will cover part of it. Yes, whether you are in Hawaii or in Florida, we have shipping flat rates that vary from 4-6 dollars depending on the delivery zip code. 

We firmly think that shipping costs shouldn’t be an obstacle to try our amazing coffee!, therefore; orders larger than 3 bags of coffee will have FREE SHIPPING!!! only with Priority Mail (Priority mail express no included).

Shipping is made through the United States Postal Service Shipping (USPS) and times depend on your location, please refer to the shipping times map! usually taking 3 to 7 business days. We’ll do everything we can to process and deliver your order the same day, unless it is made after 3 p.m. We will email you the tracking information once we ship out your package. 

If you would like to get your order faster, please select the Priority Mail Express (Overnight).  Orders bigger than 1 bag of coffee (12 oz), will be shipped with priority mail. 

Note: If you can’t wait any longer to try our awesome coffee make sure you select priority mail express but considering you would have to cover that shipping cost. 

"USPS Priority Mail delivery times"